FAQ Frequently Asked Questions

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  • About the Service: Key Security Form
    Answer: Because our domestic cleaners are carefully vetted and monitored we have no problems with key security. However we recommend using the Key Security Deposit form if ...

  • About the Service: Ironing
    Answer: Please inform us in the initial order if you would like ironing as part of your service. We can them make sure you get the ...

  • About the Service: Cleaning Materials
    Answer: We use your cleaning materials to keep your house to the standard you require. Some customers like their cleaner to leave a note saying what ...

  • About the Service: What is the minimum amount of time a cleaner can come for?
    Answer: Each area has a different amount of minimum hours per job.  These are according to:-the local market rates in those areas that local domestic cleaners can ...

  • About the Service: Insurance
    Answer: The Agency Fee includes insurance for damage to property. The insurance has a £100 excess as it is designed for major damage and bleach spills are ...

  • About the Service: Getting the most from the cleaning agency
    Answer: We really want you to get the very best from our service, if there is anything you are not happy with we would love it ...

  • Help and Advice: How does it work once I have ordered a cleaner?
    Answer: 1, We will carefully go through your order and look through all our 350 cleaners. 2, We may also put your requirements on our internal domestic ...

  • Help and Advice: Interview Tips
    Answer: Our domestic cleaners are very carefully vetted, but we realise that having a cleaner is a very personal thing, and there is a small chance ...

  • Help and Advice: I have never had a cleaner before
    Answer: The cleaner wants to earn money, and have the respect of doing a good, honest job. You need help cleaning your home, and so it ...

  • Help and Advice: Key Security: Further information
    Answer: Cleaners are expressly forbidden to put any labels on keys that may reveal which out of the 25 million homes in the UK, the keys ...

  • Payments: Domestic Cleaning Service options
    Answer: There are three easy ways to pay the agency fee, and the cleaner is paid directly by the client. 1, One off cleansPlease see the one ...

  • Payments: Why is Cleaner & Agency Paid Separately?
    Answer: A big secret to how we manage to vet, train, insure and monitor our domestic cleaners to such a high degree, with such a low ...

  • Payments: Agency fee debited monthly from my Mastercard or Visa card
    Answer: This is because with other cards we would have to 'remind clients to pay' each month, whereas with Mastercard or Visa we can do recurring ...

  • Payments: Your Mastercard or Visa card details are completely safe
    Answer: We use the world's most secure systems, they are the same as the top banks use: 1. Our website is secured by the same system all ...

  • Payments: Holiday Pay
    Answer: We recommend that your home cleaner is given one week's paid holiday for every 12 weeks they have worked. That week's pay is the average their ...

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