FAQ Frequently Asked Questions

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  • 'One Off' Cleans: About the Service
    Answer: It is used by all the top Lifestyle Management and Concierge Services, Estate Agents and Property Management Companies. Also many Councils use this service for ...

  • 'One Off' Cleans: Why the price?
    Answer: It is over twice the price that most regular customers pay, but this is because: * Customers love our one off cleaning service because we put ...

  • 'One Off' Cleans: Why does Amy use my cleaning materials ?
    Answer: We use your cleaning materials, so there are no extra costs and no problems with: * A vehicle* Parking* Taking cleaning materials to and from the ...

  • Help and Advice: How much time will the cleaner need?
    Answer: So the cleaning is perfectly tailored to you, we work this out with you by discussing your specific needs so our service is personal to ...

  • 'One Off' Cleans: How quickly can Amy get me a cleaner?
    Answer: Often within 2 working days, although sometimes it can be for the next day or even quicker! We always try our very best to meet ...

  • 'One Off' Cleans: Terms and Conditions
    Answer: 1. Two working days are needed for cancellation (as less than this is not enough time for us to find the cleaner other work). 2. For ...

  • Terms and Conditions: Terms & Conditions
    Answer: The terms and conditions are very carefully designed to ensure we: can put all your money into very carefully vetting, monitoring cleaners, insurance, and providing an ...

  • How to Use the Website: I do not have the website features in this Q&A
    Answer: This is either because: -You joined before our web 2.0 service was launched in December 2008. You will have all the features you had when you ...

  • How to Use the Website: How to order a replacement cleaner online
    Answer: You can quickly and easily order a regular cleaner if you would like to replace or change your regular domestic cleaning person.  You can also order ...

  • Help and Advice: Getting the best from your cleaner
    Answer: We find that communication is the most important determining factor to get the best from your cleaner.  Amy domestic cleaning agency service carefully vets, screens, trains ...

  • Payments: Credit notes
    Answer: If there is any problem, no matter how small please tell us immediately, so that we can speak to the cleaner, allocate you another one ...

  • About the Service: If I am not happy with my cleaner ?
    Answer: We are ready and waiting to help you, please call the agency as soon as possible.  We really want you to be happy, so if there ...

  • About the Service: Babysitting, nannies, au pairs, carers, waitresses, personal assistants, chauffers, butlers, office cleaners etc.
    Answer: Very often a customer who is using a cleaner, builds up a relationship with that person and decides they would like to use them for ...

  • Help and Advice: Cleaning in high up places
    Answer: We recommend the cleaner uses a long handled feather duster for cleaning high up places and they are great for removing everything from dust to ...

  • 'One Off' Cleans: End of Tenancy cleaning
    Answer: Our one off service is used by people wanting a beautifully clean home, but is not designed for End of Tenancy cleans.  We feel you would ...

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