Customer Service

You can now do ALL your customer service through the forum. Try it and see......

Moderator: AmyCleaning

Customer Service

Postby AmyCleaning » Mon Jun 06, 2011 10:11 am

Amy Cleaning and Ironing are happy and always here to help.

Have your cleaner arrived late, would you like to change the date/time of your clean, are u going on holiday, and the list goes on....
We have resolution(s) and answers to all your questions via the forum.

Why not try.....
AmyCleaning
 
Posts: 57
Joined: Wed Jan 07, 2009 2:29 pm

Re: Customer Service

Postby AmyCleaning » Wed Jul 20, 2011 11:03 am

Hi Patton,

Please click on the link for the product and materials list.

http://www.amycleaning.co.uk/resources/ ... t_form.pdf

Kind regards,
Amy Cleaning
AmyCleaning
 
Posts: 57
Joined: Wed Jan 07, 2009 2:29 pm

Re: Customer Service

Postby AmyCleaning » Wed Jul 20, 2011 11:07 am

Hi Neil,

Your Allocation Manager have informed Elena not to clean tommorow.

Kind regards,
Amy Cleaning
AmyCleaning
 
Posts: 57
Joined: Wed Jan 07, 2009 2:29 pm

Re: Customer Service

Postby AmyCleaning » Wed Jul 20, 2011 11:10 am

Hi Anna,

I Have informed your Allocation Manager and he will allocate a replacement cleaner for either Friday(22/07) or Saturday(23/07). Once he has found a cleaner he will inform you via your email with day + time.

Kind regards,
Amy Cleaning
AmyCleaning
 
Posts: 57
Joined: Wed Jan 07, 2009 2:29 pm

Re: Customer Service

Postby AmyCleaning » Fri Oct 28, 2011 10:39 am

Hi Matildaj,

Thank you for enquiry,

We are delighted to place your account on hold for the period when you’re having the builders in. There will be no joining fee to come back to us.Your payment schedule will therefore be amended by 9 Weeks(21st November - 23rd January 2012), so your next payment will be postponed by that length of time to reflect this.

We will also inform your cleaner of the dates where you will not require her to clean for, so if you can please ensure that you contact us and your cleaner on your return to confirm the arrangements of the restart of your cleaning.

The Accounts Department will also foward you an email of confirmation with regards to your account being placed on hold.

We look forward to hearing from you.

Amy Cleaning
AmyCleaning
 
Posts: 57
Joined: Wed Jan 07, 2009 2:29 pm


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