Frequently Asked Questions
The terms and conditions are very carefully designed to ensure we:
* can put all your money into very carefully vetting, monitoring cleaners, insurance, and providing an excellent service;
* are not wasting your money on customers who are not behaving properly, and so raising the price for everyone else;
* not wasting your money on things that are not needed, such as insuring for problems that we do not have, the huge cost there would be if we paid the cleaner for you, and so on.
The aim of our company is to prepare for every contingency. Please do read the terms and conditions, and if there are any questions you have about them, please contact one of our contract experts who are fully versed in our terms and conditions. They can tell you what items in it are for, why we have them, and even what situation in the past caused us to put them in.
Points of special note in the Terms and Conditions
2.1 You shall sign and return to the Agency, or agree to and fill in on the Agency's website, a recurring transaction authority authorising the Agency to take payment from Your credit card company of the sum specified on the front, or at the beginning of this Agreement ("Sum"), in the form of a monthly retainer payable in advance.
2.7 If this Agreement ends, no rebates will be given by the Agency, for fees paid to date or in advance, or in respect of any credit standing to the Client's account.
2.3 The minimum fixed term for this Agreement is 1 month (the "Initial Term"). After this, You can end this Agreement by giving at least 1 week's original written notice with Your original hand signed signature to the Agency, at the Head Office address on the Agency's website at the time, to end this Agreement under Clause 7.2, such notice to expire at the end of the Initial Term or at the end of any period of 1 month (each such period being a "Month"), the first such Month commencing immediately following expiry of the Initial Term and each subsequent Month commencing immediately following expiry of the immediately preceding Month. The term of the notice commences from the time the notice is received at the Head Office address.
7.2 Subject to clauses 2.3 and 2.7, You can terminate this Agreement only by giving at least 1 week's notice in writing to the Cleaner and the Agency such notice to be given to expire at the end of the Initial Term or at the end of a Month.