Frequently Asked Questions

How does it work once I have ordered a cleaner?

How does it work once I have ordered a cleaner?
1, We will carefully go through your order and look through all our 350 cleaners.
2, We may also put your requirements on our internal domestic cleaning job board so our carefully vetted, screened, monitored, insured and trained cleaners can apply for it.
3, We will then choose the best applicant for you, speak to them, ensure they want the job and understand your requirements.
4, The home cleaner is allocated to you and for the quickest, easiest and most efficient service the cleaner's details will be available on the website for you to log in and telephone or email them directly. The cleaner usually give their new clients a call to introduce themselves.

We hope that you will love your cleaner, but as always if there is any way it can be better or if there are any other issues, we really want your feedback. Then we can allocate you another cleaner, re-train your cleaner or do whatever is needed to ensure you are really happy with your cleaner.

The quickest way is to log into the website and put your request in the contact us segment, also our domestic cleaning agency service consultants are always available on the telephone during office hours to offer help, advice and any other information you require. You can also leave a message on our 24hr answerphone and we will call you back as quickly as possible.

Top tip for getting your perfect domestic cleaner:

Having a cleaner is very personal thing; many of our domestic cleaning agency service consultants liken us to a dating agency as we have to match customers and clients with their perfect cleaner.

A cleaner that lots of other people love may not be the person for you. For example a cleaner that one customer loves because of their attention to detail when cleaning their house, another customer may not like because they find them too excessive.

So please always let us know how things are going, if there is anything that could be better so that we can re train your cleaning person, allocate you a new person or anything else which is require by yourself.

We also love to hear from customers who just call to say how happy they are and even just to say hi, it really pleases us to know that you are happy and content with your cleaner and our service.

Interview Tips

Our domestic cleaners are very carefully vetted, but we realise that having a cleaner is a very personal thing, and there is a small chance that a cleaner that one person loves, just may not be right for you. If you feel that the cleaner is not the person for you, then please tell us and we will organise a different cleaner for you to start. It is such a personal thing that one of our managers likens us to a dating agency. To avoid embarrassment should you want to interview another cleaner, start the interview along the lines that you will inform the company the next day whether or not they have the cleaning position. This means that if you do not take on that cleaner, you do not have the embarrassing end to the interview. If they are the cleaner for you, however, then please start with them straight away.

I have never had a cleaner before

The cleaner wants to earn money, and have the respect of doing a good, honest job. You need help cleaning your home, and so it is a great trade as you need them, and they need you.

Simply treat the person with care and respect like you would with any other person, and they should mutually do the same. We hope that your cleaner loves you, and you love the cleaner, and you will both be very happy.

If that is not the case, we can change the cleaner for you at any time, so you are with a cleaner who respects and wishes to work for you. Please do not have any concerns; our managers are always here to help you. We have been doing this for almost 20 years, and have prepared for every contingency.


Key Security: Further information

Key Security: Further information
Cleaners are expressly forbidden to put any labels on keys that may reveal which out of the 25 million homes in the UK, the keys could be for.

We recommend using the Key Security Deposit form

* It is proof that they have your keys
* The first 10 that they earn, you keep. If they ever finish working with you and return the keys, they get their 10 back. This is completely fair, as in most jobs a person gets paid a week behind, but with you they get paid the same week that they clean.

Loss of keys is not covered by the insurance company, simply because it is not a problem that Amy has experienced and the insurance company would charge a tremendous amount more for this, which is just more money for the insurance company.

How much time will the cleaner need?

So the cleaning is perfectly tailored to you, we work this out with you by discussing your specific needs so our service is personal to you and how you like your home to be looked after.

Our domestic cleaners are quick and productive, but still human so often customers can easily judge time needed by how long it would take them to clean the premises if they were doing it themselves. We tend to find that customer's can judge this better than we can, because customers know their own home best, the level of cleaning they require, what specifically is important to them and what the cleanliness of the premises will be when the cleaner will arrive.

Customers sometimes also find it useful to chat about this with us so we can work on it together. Of course customers find that their requirements and needs change so we can change your regular hours as needed.

An example is how a person of mature years who has been looking after their two bedroomed house with delicate and ornate furniture for many years, may have very different jobs and cleaning level requirements to a student house share of the same size.

Getting the best from your cleaner

We find that communication is the most important determining factor to get the best from your cleaner.

Amy domestic cleaning agency service carefully vets, screens, trains and monitors the cleaners. So customer communication with the cleaner is the only bit left that helps the customer get even better service.

1, Tell the cleaner exactly what you would like.

On the My Amy page of this website is a task sheet, here you can say what you require to be cleaned and how often you would like it to be done.

We find it is best to write things down as this helps the cleaner to remember, especially as like any person, it is easy for the cleaner to forget things as time goes by.

We recommend being specific about what you would like, you will be amazed how all customers like different things and if not told what you like, the cleaner will have to guess or presume you like the same as some of the other clients.

Normally if a customer says that the cleaner did not manage to get something done that they wanted, it is because the cleaner is spending their time doing something that the customer does not regard as important, or something that the customer does not want to be done at each and every visit.

For example, if the cleaner is deep cleaning your oven, fridge, cupboards, fully dusting each and every visit then there is less time to do other things.

You may prefer these tasks to be done regularly but not each and every time, such as for example one or two of these special tasks each visit then there will be much more time for other things such as vacuum cleaning, ironing and the more regular tasks.

This is just an example of how the cleaner needs to know what you like.

2, Regularly give feedback to your cleaner on how they are doing and if they are meeting your requirements.

Imagine going bowling and never knowing if you have knocked down all the pins.

It is the same for the cleaner; they need to know how they are doing, what you like and what you do not like.

We recommend always communicating with your cleaner at least each month, if not in person then we recommend leaving notes that the cleaner can read when they arrive at your home and they can also write message on this note to you as well.

3, Ask the cleaner for advice

If there are any problems, normally the cleaner have experience of this and know a solution. They are domestic cleaning experts that can advise you on different ways of solving problems, whether it is about cleaning programs, materials, techniques and so on.

Cleaners of course will only do this if you are happy for them to advise you in this way.

Also of course, the cleaner may not be aware that they are doing something you do not like.

The cleaners take great pride in their work and so it is best to say as soon as there is something you would like done differently. You will be pleasantly surprised how the cleaner understands and did not know that they are doing something wrong.

It is best to raise this with the cleaner as soon as possible to ensure you get what you require.

Of course if you are not happy with the relationship between yourself and the cleaner or if there are any problems that you would like help with, please do contact Amy domestic cleaning agency service so that we can assist you in any way possible.

Cleaning in high up places

We recommend the cleaner uses a long handled feather duster for cleaning high up places and they are great for removing everything from dust to cob webs.

Please do contact us if you require any further information, we are also delighted to help you source one.

As with most with general cleaning insurance, the domestic cleaners are not insured to use any type of ladder which is why we recommend feather dusters.