FAQ Frequently Asked Questions

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  • How to Use the Website: How to order a replacement cleaner online
    Answer: You can quickly and easily order a regular cleaner if you would like to replace or change your regular domestic cleaning person.  You can also order ...

  • Help and Advice: Getting the best from your cleaner
    Answer: We find that communication is the most important determining factor to get the best from your cleaner.  Amy domestic cleaning agency service carefully vets, screens, trains ...

  • Payments: Credit notes
    Answer: If there is any problem, no matter how small please tell us immediately, so that we can speak to the cleaner, allocate you another one ...

  • About the Service: If I am not happy with my cleaner ?
    Answer: We are ready and waiting to help you, please call the agency as soon as possible.  We really want you to be happy, so if there ...

  • About the Service: Babysitting, nannies, au pairs, carers, waitresses, personal assistants, chauffers, butlers, office cleaners etc.
    Answer: Very often a customer who is using a cleaner, builds up a relationship with that person and decides they would like to use them for ...

  • Help and Advice: Cleaning in high up places
    Answer: We recommend the cleaner uses a long handled feather duster for cleaning high up places and they are great for removing everything from dust to ...

  • 'One Off' Cleans: End of Tenancy cleaning
    Answer: Our one off service is used by people wanting a beautifully clean home, but is not designed for End of Tenancy cleans.  We feel you would ...

  • Special Offers: How are these special offers possible?
    Answer: Amazingly Amy Cleaning’s size is actually limited by the number of great domestic cleaners we can get and not by the number of customers we ...

  • Special Offers: We promise not to send you spam
    Answer: We promise: • To only contact you if a special offer comes up in your area• Not to contact you more than once per month• Not ...

  • Getting the Best Cleaner: English levels
    Answer: We ensure that our cleaners have all the English needed to communicate with clients about cleaning their homes, security and their important requirements. However we ...

  • Getting the Best Cleaner: Days and times of your cleans
    Answer: If you can, we recommend you ask us for the best cleaner available, rather than the best cleaner that is available at specific days and ...

  • Payments: What if I am not happy with the cleaner you send me?
    Answer: We very carefully screen, select and vet the cleaners - only 1 in 55 applicants make it through.  As a result we find that customers ...

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