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- About the Service: What is the minimum amount of time a cleaner can come for? Answer: Each area has a different amount of minimum hours per job. These are according to:-the local market rates in those areas that local domestic cleaners can ...
- About the Service: Insurance Answer: The Agency Fee includes insurance for damage to property. The insurance has a £100 excess as it is designed for major damage and bleach spills are ...
- About the Service: Getting the most from the cleaning agency Answer: We really want you to get the very best from our service, if there is anything you are not happy with we would love it ...
- Help and Advice: How does it work once I have ordered a cleaner? Answer: 1, We will carefully go through your order and look through all our 350 cleaners. 2, We may also put your requirements on our internal domestic ...
- Help and Advice: Interview Tips Answer: Our domestic cleaners are very carefully vetted, but we realise that having a cleaner is a very personal thing, and there is a small chance ...
- Help and Advice: I have never had a cleaner before Answer: The cleaner wants to earn money, and have the respect of doing a good, honest job. You need help cleaning your home, and so it ...
- Help and Advice: Key Security: Further information Answer: Cleaners are expressly forbidden to put any labels on keys that may reveal which out of the 25 million homes in the UK, the keys ...
- Payments: Domestic Cleaning Service options Answer: There are three easy ways to pay the agency fee, and the cleaner is paid directly by the client. 1, One off cleansPlease see the one ...
- Payments: Why is Cleaner & Agency Paid Separately? Answer: A big secret to how we manage to vet, train, insure and monitor our domestic cleaners to such a high degree, with such a low ...
- Payments: Agency fee debited monthly from my Mastercard or Visa card Answer: This is because with other cards we would have to 'remind clients to pay' each month, whereas with Mastercard or Visa we can do recurring ...
- Payments: Your Mastercard or Visa card details are completely safe Answer: We use the world's most secure systems, they are the same as the top banks use: 1. Our website is secured by the same system all ...
- Payments: Why do prices differ by area? Answer: The agency fee is exactly the same in each area, only the amount paid to the cleaners differs. This is because of the local market rate ...
- Payments: When I go on holiday Answer: When our customers are away on holiday they generally ask their cleaners to do lots of special tasks such as special dusting, cleaning silver and ...
- Payments: To Stop Using the Service Answer: To cancel simply fill in one of the Customer License Cancellation Request Forms. The forms are on the ‘My Amy’ page which is the right hand ...
- Payments: What are my Payments for? Answer: You are paying for: * Access to a database of cleaners* The right to use a cleaner from the database* Insurance.The agency 'membership' fee is based ...