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- Payments: Ironing Answer: Please inform us in the initial order if you would like ironing as part of your service. We can them make sure you get the ...
- Payments: Why do prices differ by area? Answer: The agency fee is exactly the same in each area, only the amount paid to the cleaners differs. This is because of the local market rate ...
- Payments: When I go on holiday Answer: When our customers are away on holiday they generally ask their cleaners to do lots of special tasks such as special dusting, cleaning silver and ...
- Payments: To Stop Using the Service Answer: To cancel simply fill in one of the Customer License Cancellation Request Forms. The forms are on the ‘My Amy’ page which is the right hand ...
- Payments: What are my Payments for? Answer: You are paying for: * Access to a database of cleaners* The right to use a cleaner from the database* Insurance.The agency 'membership' fee is based ...
- 'One Off' Cleans: About the Service Answer: It is used by all the top Lifestyle Management and Concierge Services, Estate Agents and Property Management Companies. Also many Councils use this service for ...
- 'One Off' Cleans: Why the price? Answer: It is over twice the price that most regular customers pay, but this is because: * Customers love our one off cleaning service because we put ...
- 'One Off' Cleans: Why does Amy use my cleaning materials ? Answer: We use your cleaning materials, so there are no extra costs and no problems with: * A vehicle* Parking* Taking cleaning materials to and from the ...
- 'One Off' Cleans: Why does Amy not do a quote beforehand? Answer: The cost of a manager coming first to quote, would literally double the price. The companies that come with cleaning materials and do a quote ...
- Help and Advice: How much time will the cleaner need? Answer: So the cleaning is perfectly tailored to you, we work this out with you by discussing your specific needs so our service is personal to ...
- 'One Off' Cleans: How quickly can Amy get me a cleaner? Answer: Often within 2 working days, although sometimes it can be for the next day or even quicker! We always try our very best to meet ...
- 'One Off' Cleans: Terms and Conditions Answer: 1. Two working days are needed for cancellation (as less than this is not enough time for us to find the cleaner other work). 2. For ...
- Terms and Conditions: Terms & Conditions Answer: The terms and conditions are very carefully designed to ensure we: can put all your money into very carefully vetting, monitoring cleaners, insurance, and providing an ...
- Terms and Conditions: Points of special note in the Terms and Conditions Answer: 2.1 You shall sign and return to the Agency, or agree to and fill in on the Agency's website, a recurring transaction authority authorising the ...
- How to Use the Website: I do not have the website features in this Q&A Answer: This is either because: -You joined before our web 2.0 service was launched in December 2008. You will have all the features you had when you ...