FAQ Frequently Asked Questions

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  • Cleaner Vetting: 2 References
    Answer: The cleaner's references from their previous employments must show experience and ability to clean in a domestic environment. We are looking for honesty, reliability and ...

  • Cleaner Vetting: Your home is completely safe with Amy Cleaning.
    Answer: Our cleaners are thoroughly vetted so you can be assured of any problems such as theft and any other matters which may concern you. This is ...

  • Cleaner Vetting: Identification
    Answer: These must include a passport, driving license, home office papers and a birth certificate. All our managers are highly trained in this field. The methods ...

  • Cleaner Vetting: Permission to work in the UK
    Answer: The United Kingdom's conditions for people, who are not British by birth but are allowed to work in the UK, vary according to their nationality, ...

  • Cleaner Vetting: Pass a Domestic Cleaning Interview
    Answer: With years of experience our in-depth interviewing is totally effective in finding the best domestic cleaners. We soon realize who is good and who is ...

  • Cleaner Vetting: Pass An English Test
    Answer: The English test is very carefully designed to ensure that the potential cleaner has the necessary level of English to freely and easily communicate with ...

  • Cleaner Vetting: Pass a written, oral and practical cleaning and ironing exam in a test flat
    Answer: This is an essential part of our cleaner vetting. * Practical cleaning exam: So we can see if the cleaner is aware, has experienced, and is well ...

  • Cleaner Vetting: Just 1 in 55 Applicants pass our Vetting and Screening
    Answer: This is because, out of 55 applicants that apply with Amy Cleaning: - 34 do not pass the initial phone interview, because their spoken English is ...

  • Cleaning Training & Monitoring: Domestic Cleaning Service Training
    Answer: Our training course has been carefully designed by our experienced managers, and an expect cleaning chemical chemist. There are never more than 5 cleaners on ...

  • Cleaning Training & Monitoring: Cleaner Monitoring
    Answer: The Agency’s consultants encourage feedback from both customers and cleaners. This enables us to carefully ensure that the performance of each cleaner is accurately monitored; ...

  • About the Service: How Good is your Service?
    Answer: Service: With one call or email you can: * Change your cleaner whenever you want to* Get a temporary domestic cleaner to cover your regular cleaner's ...

  • About the Service: How can I be Assured that I will be Satisfied?
    Answer: 1. Our clients love our cleaners, and have the comfort of knowing that we have around 500 carefully vetted domestic cleaners all over the London ...

  • About the Service: I need some Cleaning Quickly
    Answer: We have on average 150 cleaners in each area, and for one off cleaning and temporary cover we can often get you a cleaner for ...

  • About the Service: Key Security Form
    Answer: Because our domestic cleaners are carefully vetted and monitored we have no problems with key security. However we recommend using the Key Security Deposit form if ...

  • About the Service: Cleaning Materials
    Answer: We use your cleaning materials to keep your house to the standard you require. Some customers like their cleaner to leave a note saying what ...

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