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- About the Service: Insurance Answer: The Agency Fee includes insurance for damage to property. The insurance has a £100 excess as it is designed for major damage and bleach spills are ...
- Help and Advice: Key Security: Further information Answer: Cleaners are expressly forbidden to put any labels on keys that may reveal which out of the 25 million homes in the UK, the keys ...
- Payments: Domestic Cleaning Service options Answer: There are three easy ways to pay the agency fee, and the cleaner is paid directly by the client. 1, One off cleansPlease see the one ...
- Payments: When I go on holiday Answer: When our customers are away on holiday they generally ask their cleaners to do lots of special tasks such as special dusting, cleaning silver and ...
- Payments: To Stop Using the Service Answer: To cancel simply fill in one of the Customer License Cancellation Request Forms. The forms are on the ‘My Amy’ page which is the right hand ...
- Payments: What are my Payments for? Answer: You are paying for: * Access to a database of cleaners* The right to use a cleaner from the database* Insurance.The agency 'membership' fee is based ...
- Terms and Conditions: Terms & Conditions Answer: The terms and conditions are very carefully designed to ensure we: can put all your money into very carefully vetting, monitoring cleaners, insurance, and providing an ...
- Payments: Credit notes Answer: If there is any problem, no matter how small please tell us immediately, so that we can speak to the cleaner, allocate you another one ...
- About the Service: Babysitting, nannies, au pairs, carers, waitresses, personal assistants, chauffers, butlers, office cleaners etc. Answer: Very often a customer who is using a cleaner, builds up a relationship with that person and decides they would like to use them for ...
- Help and Advice: Cleaning in high up places Answer: We recommend the cleaner uses a long handled feather duster for cleaning high up places and they are great for removing everything from dust to ...
- Payments: How are the monthly Agency and Insurance fees calculated? Answer: The formula is: For weekly clean customers: First: Agency fee per hour x hours per week x 52 weeks per year. Secondly: Divide this by 12 months per ...
- Payments: What if I am not happy with the cleaner you send me? Answer: We very carefully screen, select and vet the cleaners - only 1 in 55 applicants make it through. As a result we find that customers ...