The mystery of client-cleaner relationships

friendshipMost of us, when we think about employing a cleaner, we have the image of a happy human being who will polish every corner of our lives and leave our home silently on a trace of fresh lavender and citrus cents. But the reality is not as sweet as it looks. A major part of people employing a regular cleaner find the relationship difficult.

I recently red an article from psychologist G McMahon regarding this issue and found that there is, somehow, an explanation for this uncomfortable relationships with our cleaners :

-You feel guilty: Most of us have been taught by our parents and grandparents to clean up our mess. Having a cleaner to do that can make us feel like not only couch potatoes but guilty couch potatoes who know we should be the ones scrubbing the lime scale in the bathroom.

-Cleaner = Mother relation: Sometimes we tend to see our mum on our domestic cleaners, specially as cleaners are usually older women. This makes us feel judged when we see a cobweb on the ceiling or the bed not done.

-Standards discrepancy: We all have different ideas on how things should be done; that includes cleaners. They are human beings as us so they have their own opinion on how to clean, and this can clash with clients.

-Where is my privacy?!: Your cleaner will have access to the most private areas in your home; some people does not like this idea and feel uncomfortable if their cleaners do the laundry or find some dirty pants underneath the bed.

-Loss of control: The job of a regular cleaner is to organise the mess you have left, to put right what you did wrong. This can make some people feel vulnerable, thus losing the control of the relationship.

After what it looks like a little bit of psychoanalysis, the answer to a more positive relationship with your cleaner is simple:

From the beginning, estate what you want to be done at your home and how you want it to be done. At the same time “re-visit” these points if you feel your cleaner is not following your requirements.

One thought on “The mystery of client-cleaner relationships

  1. Cleaners Hanwell

    Good post! Stating your needs from the very beginning is quite important – thus your cleaner will quickly get used to. In short time both sides feel comfortable.

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