We have made many improvements over the previous year, most of these to do with improved management systems and training of staff which have led to huge improvements in the service we provide.
We come from a background of providing cleaning, but as we have grown we have needed management expertise to show us how to run a larger domestic cleaning agency service.
We would like to thank Mr John Freeman of http://www.familiesinbusiness.co.uk. His advice and assistance have led to many lovely comments from customers and staff as they see the great things he is introducing.
John Freeman is a qualified, experienced family business specialist with a unique understanding of the complexities of families in business through living and working on both sides of the “fence”.
- is a member of a family that was in business.
- has worked in a large family business during the transition between generations
- is a non-family director of a family business
He has firsthand experience of the impact that issues between family members can have on the family and the business, or wealth.
This became even more apparent when he left the corporate world to work as an independent turnaround executive, often turning around family businesses.
John Freeman is on the Family Business Panel and Advisory Committee of Coutts. He advised Coutts on the creation of their Prize for Family Business, chaired sessions of the judging panels, interviewed finalists. He is a regular speaker on Family Business.
John Freeman is a member of The Family Firm Institute and has been awarded their Certificate in Family Business Advising. He firmly believes in their philosophy of the Collaborative Approach to solutions for families managing a variety of assets:
All families are different but the situations that they find themselves in are surprisingly common although the solutions that are found differ because of the uniqueness of the individuals involved.