Tag Archives: Amy domestic cleaning agency service london

Launching of the cancellation service

After a lot of hard work we can announce the launch of the Online Cancellation service on http://www.amycleaning.co.uk, effective from today.

Amy Cleaning website has been updated with new and useful services to make your life easier. No more paper work needed!; the cancellation process will be available from the website with easy to follow steps, so your cancellation notice can reach us promptly and we will be able to deal with your requests on a more efficient manner.

We know that customers’ feedback is essential to improve our service. We hope that the changes made to the cancellation service will benefit them well.

Communication: the key to success


“The first cleaning went great, my cleaner managed to do the laundry, iron, dust, hover, mop, tidy up, and do the washing up in just 2 hours! Two weeks later she is missing things to do, she is just a lazy girl that speaks no English and doesn’t understand me!”. How many times we have heard of situations like this one! It is very easy for someone to go from a positive feedback to a negative feedback, sometimes without thinking why the cleaners have changed their behaviour (if they have at all!).

Having a cleaner is a choice. Most people would be able to do the house cores if they needed to. The problem comes when, after making the choice, customers seem not to like the arrangement very much. Why that happens?

On one hand we have customers keeping their cleaners for years, constantly praising their job. On the other hand we have people who seem to be upset with their domestic cleaners; they criticize their job and would get rid of them as quickly as possible.

These latter employers find it difficult to communicate with their domestic cleaners and therefore they are not able to maintain a positive and professional relationship with them.

We cannot say that communication is easy, especially when we talk about a stranger going into your house to clean your pants on a weekly basis. We know that it could be an uncomfortable situation. At the end of the day, your domestic cleaner knows exactly where your personal valuables are kept, who leaves the dirty socks on the living room floor or whether anyone in the house ever cleans the toilet. So we can say that the domestic cleaner can reach a level of intimacy with your house that not even your best friend (or mother) can achieve. But, knowing every single detail about your house does not mean that the intimacy is at the same level with the members of the family. It is not at all. Your cleaner will know for how long you keep the milk on the fridge but will know almost nothing about you.

If you want to have a productive relationship with your domestic cleaner it is important to acknowledge the importance of open communication. Of course, you will not need to sit down with her over a cup of tea to talk about family and life in general; you will just need to be open and understandable. Let us see some tips:

1.       Explain your domestic cleaner what is expected from her; what you consider more important; what you are looking for in her. It is the only way for your domestic cleaner to know if she is doing the right thing. This will boost her confidence and most probably her cleaning standards as a consequence.

2.       Write everything down. If you want your cleaner to concentrate one day on the windows instead of the mopping, write it on a piece of paper with clear hand writing. Even if she does not understand a word she will check it on her dictionary or call the domestic cleaning agency to ask for help.

3.       Do not shout. You do not need to raise your voice to make yourself understood. Speaking basic English does not mean that your domestic cleaner is deaf.

4.       Use simple sentences. Most of the domestic cleaners are not native English speakers; but although they have good level of English they may not understand specific comments or made up phrases, or even a joke (remember that language is more about culture than grammar).

5.       Praise her job. If she has done a great job or an extra task that was not expected, let her know.

6.       Raise your concerns. If there is anything that she needs to improve or you are not happy with, speak with her. If your domestic cleaner does not receive any complain she will assume that her cleaning is up to standards.

7.       Listen to your domestic cleaner. It is true that some people may have been on a situation where their cleaner has tried to get advantage of the situation and she has asked for extra time or more money. But most of the domestic cleaners are honest people who try to earn their living. If your cleaner thinks that the deep clean of the oven will take longer than usual, the chances are that this may be true.

8.       Be polite at all times. She may be doing a job that you do not want to do but any domestic cleaner will be glad to hear a “thank you” or “please” from her customers. The same as you usually do with your friend or boss.

At http://www.amycleaning.co.uk we receive a lot of feedback from our customers. The tendency is that, although it is important for the domestic cleaner to be a good cleaner, customers tend to consider on a higher level qualities such as trustworthiness, reliability and politeness. This could explain why some customers decide to change their cleaner just because they do not feel comfortable with her as a person.

If we manage to listen and understand our domestic cleaner as well as appreciate the job that they do on our houses we will have given the first step towards a more effective relationship with her.

How to get the best of your cleaner on the interview

Choosing a good domestic cleaner is not easy. There are always potential problems that need to be addressed from the start. Using a domestic cleaning agency will be an advantage for you in terms of quick replacements in case your regular cleaner is ill or resigns unexpectedly; but still, there is always some tips that you, as a customer, can follow during the interview with your prospective domestic cleaner to get the best of it (and her!).

Thinking of a domestic cleaner that can, magically, guess your cleaning requirements and get them done with a touch of a magic wand is not at all realistic. Every person has different priorities and expectations and it is important that you communicate them to the domestic cleaning agency as well as the domestic cleaner.

So, before the interview is arranged, make a plan and prioritize your needs. At http://www.amycleaning.co.uk we recommend that, when doing this, you consider: a) What tasks require equipment or supplies you don’t have; b) what tasks you prefer to do yourself; c) what items or areas in the house are of special importance.

When interviewing the cleaner that the domestic cleaning agency has allocated to you consider these easy to follow points so you can get more information about your new cleaner at the same time that you give her all the information she needs to provide a high quality cleaning service:

  1.        The length of the interview will depend on you; it is usually  between 5 and 30 minutes (but do not be afraid if it takes you longer than this! At the end of the day she is going to be your regular cleaner!).
  2.    Check the domestic cleaner’s appearance and non verbal communication. Someone that is looking down to the floor when you are explaining where the chemicals are kept won’t be very willing to work!
  3.      Ask a variety of questions including those relating to training, experience, cleaning times and days…
  4.      Show her your priorities: Which room is more important for you? How often do you want the blinds to be dusted?…Make sure she understands your needs; it will be easier to get what you want if you make it clear at the start.
  5.      Ironing: This seems to be a very obvious task to do. Nothing further from reality; everyone has specific preferences. Explain the domestic cleaner how you would like your shirts to be ironed (creases on your sleeves for example) or what would be the essential clothes for you to be ironed.
  6.      Laundry: It would be fine to ask your cleaner to organise the laundry and change the bed linen but it would be better for you to leave very clear instructions to avoid any pink socks in the future!
  7.       Rubbish: There are a lot of councils that issue fines if the rubbish is placed in the wrong place at the wrong day. For this reason, make sure you let the domestic cleaner know on the interview about the correct procedure.
  8.   The task sheet: Some people feel more comfortable writing a task list for the cleaner. It is in fact very useful for the domestic cleaners as it enables them to follow your requirements more easily (remember that the first days on your house will be the hardest ones for your domestic cleaner as she needs to get used to a “different way of doing things”). The domestic cleaning agency will have the possibility to give you an easy to use task sheet, making your life easier.
  9.      Cleaning products: You know by the domestic cleaning agency that you will need to provide the chemicals yourself. The interview is a good time to go through the chemicals you have in your house and also get to know the knowledge the domestic cleaner has on the different chemicals and cloths used.
  10.  The keys and the alarm: No one wants to get called in the middle of an important meeting because the cleaner has turn on the alarm by mistake or maybe she cannot open the door! It is better to make sure the cleaner knows how the alarm works from the beginning (make her practice a little bit) or any other “tricks” to open the door to the house.

Hiring your cleaning services from a domestic cleaning agency not only saves you time; it can also reduce your stress level. The domestic cleaning agency can always communicate your cleaner any changes on your priorities or needs to make sure that the information shared on your interview with the cleaner is accurate and up to date.

We can say that proper communication on the interview with the prospective cleaner is the key to a successful relationship with her. You have to get to know her at the same time that you need to assess her suitability; but it is important to make the effort at the beginning and avoid any stressful situation afterwards.

Online Cancellation launches January 2009

Since the success of our online ordering, http://www.amycleaning.co.uk is now working on an online cancellation system.  This is currently being built and should be ready for testing in December for launch at the beginning of 2009.

We are really thankful for our customers for recommending this, we have had many comments that Amy domestic cleaning agency customers can easily join the service online.  However having to send a hand signed letter by fax, as a scanned attachment to an email or by post is far less convenient. 

We are sorry that it is taking us time to build but we want to ensure that it is only launched once we know it is totaly stable, secure and approved by our customers.