This month Guljan has been awarded with the “Best cleaner award”. She started working with us on November last year. She has always proved to be very professional, showing good knowledge of cleaning and customer care.
Some of her clients’ references:
“We are indeed very happy with Guljan – she came in today and did an excellent job again.”
“We are very happy with Guljan and the services provided.”
“Dear all, just wanted to say that Guljan cleaned my flat last week and indeed did a very good job. I was much impressed!”
Vilma is the new cleaner of the month for February at https://www.amycleaning.co.uk. She started working with us on February 2007, and since then we have not received any complain from her clients. She is an amazing person, kind and hard worker as well as a very good cleaner who care about her customers.
One of Vilma’s clients said: “very happy with Vilma thanks – she does a great job!”.
Another client said: “Everything is going really well with Vilma!”
Choosing a good domestic cleaner is not easy. There are always potential problems that need to be addressed from the start. Using a domestic cleaning agency will be an advantage for you in terms of quick replacements in case your regular cleaner is ill or resigns unexpectedly; but still, there is always some tips that you, as a customer, can follow during the interview with your prospective domestic cleaner to get the best of it (and her!).
Thinking of a domestic cleaner that can, magically, guess your cleaning requirements and get them done with a touch of a magic wand is not at all realistic. Every person has different priorities and expectations and it is important that you communicate them to the domestic cleaning agency as well as the domestic cleaner.
So, before the interview is arranged, make a plan and prioritize your needs. At http://www.amycleaning.co.uk we recommend that, when doing this, you consider: a) What tasks require equipment or supplies you don’t have; b) what tasks you prefer to do yourself; c) what items or areas in the house are of special importance.
When interviewing the cleaner that the domestic cleaning agency has allocated to you consider these easy to follow points so you can get more information about your new cleaner at the same time that you give her all the information she needs to provide a high quality cleaning service:
The length of the interview will depend on you; it is usuallybetween 5 and 30 minutes (but do not be afraid if it takes you longer than this! At the end of the day she is going to be your regular cleaner!).
Check the domestic cleaner’s appearance and non verbal communication. Someone that is looking down to the floor when you are explaining where the chemicals are kept won’t be very willing to work!
Ask a variety of questions including those relating to training, experience, cleaning times and days…
Show her your priorities: Which room is more important for you? How often do you want the blinds to be dusted?…Make sure she understands your needs; it will be easier to get what you want if you make it clear at the start.
Ironing: This seems to be a very obvious task to do. Nothing further from reality; everyone has specific preferences. Explain the domestic cleaner how you would like your shirts to be ironed (creases on your sleeves for example) or what would be the essential clothes for you to be ironed.
Laundry: It would be fine to ask your cleaner to organise the laundry and change the bed linen but it would be better for you to leave very clear instructions to avoid any pink socks in the future!
Rubbish: There are a lot of councils that issue fines if the rubbish is placed in the wrong place at the wrong day. For this reason, make sure you let the domestic cleaner know on the interview about the correct procedure.
The task sheet: Some people feel more comfortable writing a task list for the cleaner. It is in fact very useful for the domestic cleaners as it enables them to follow your requirements more easily (remember that the first days on your house will be the hardest ones for your domestic cleaner as she needs to get used to a “different way of doing things”). The domestic cleaning agency will have the possibility to give you an easy to use task sheet, making your life easier.
Cleaning products: You know by the domestic cleaning agency that you will need to provide the chemicals yourself. The interview is a good time to go through the chemicals you have in your house and also get to know the knowledge the domestic cleaner has on the different chemicals and cloths used.
The keys and the alarm: No one wants to get called in the middle of an important meeting because the cleaner has turn on the alarm by mistake or maybe she cannot open the door! It is better to make sure the cleaner knows how the alarm works from the beginning (make her practice a little bit) or any other “tricks” to open the door to the house.
Hiring your cleaning services from a domestic cleaning agency not only saves you time; it can also reduce your stress level. The domestic cleaning agency can always communicate your cleaner any changes on your priorities or needs to make sure that the information shared on your interview with the cleaner is accurate and up to date.
We can say that proper communication on the interview with the prospective cleaner is the key to a successful relationship with her. You have to get to know her at the same time that you need to assess her suitability; but it is important to make the effort at the beginning and avoid any stressful situation afterwards.